CIO Series – Course – CIO Coaching

•      Industry & IT Landscape

•      Business, IT & Regulatory Alignment
–     IT Master Plan
–     Capital Planning
•      IT Organization
–     People (including users, because literacy matters)
–     Process
–     Technology
–     Scope
•      Assessing own IT organizational strength
–     Strength Assessment Process
–     It is a routine job
–     Leveraging people, process & technology
•      Business & Technology Drivers & Their role
 –     Customer Expectations
 –     Globalisation
 –     Demand Growth
 –     Privatisation
 –     Industry Structure
 –     Technology Innovation
 –     Environmental Pressures
 –     Competition
 –     Regulations & Regulator
 –     Government
 •      Understanding Technology Basic
 –     Technology Lifecycle
 –     Infrastructure
 •      Infrastructure Ownership Model
 •      Hosted / Owned
 •      Application
 •      Major Types
 •      Licensing Model
 •      Source Code (can be big issue for big operation)
 •      Application Maturity
 •      Interoperability
 •      Standard Process Orientation
 •      Talks to all NMS & Its protocol
 •      Change management process
 •      Support, SLA, AMC
 •      Time, Research, or ready made.
 •      Server
 •      Network
 •      Data Centre
 •      Facilities
 •      The complexity of the data centre
 •      Standards and guidelines
 •      Power and EMF
 •      Cooling
 •      Fire suppression and safety
 •      Technology Assessment
 –     RFC, Technology Roadmap
 •      Investment Management
 –     IT Doesn’t matter
 –     What matters in investment
 –     Financial management
 •      IT cost drivers
 •      Budgeting and accounting
 •      Apportioning, allocation of direct and indirect cost
 •      Financial control and authorization
 –     Supporting your case/Business Case development
 •      Technology Acquisition& Supplier Relationship
 –     Multiple Technology & Supplier
 –     IT Procurement Framework
 –     Business relationship & supplier management
 •      Service Level Management
 •      Vendor selection criteria & management
 •      Request for proposal (RFP)
 •      Successful IT Project Management
 –     Project Management Framework
 •      Standards
 •      Project management phases
 •      Project plans, documentation and reporting
 •      The role of the project manager
 –     Application project management basic
 •      Business analysis, requirements & planning
 •      Design, development, implementation & testing
 •      Integration, release & evaluation
 •      Support, maintenance & disposal
 –     Failure cases & success cases
 •      Operational Management
 –     Maintenance, monitoring and reporting
 –     Policies & Procedures and documentation
 –     Shift hand-over
 •      IT Organization, Process, Standard & Compliance
 –     IT service management
 •      ITIL service delivery and service support
 •      ITIL V3 & service life cycle
 •      ISO/IEC-20000
 •      Continuity Management
 –     Governance, Policy
 –     Security, Information Assurance & Business Continuity planning
 –     Business continuity & BC/DR management
 •      Project initiation
 •      Business impact analysis (BIA)
 •      Recovery strategy & contingency plan development
 •      Testing and maintenance of BC/DR plans
 –     Security management
 •      Standards
 •      CIA triad
 •      Security controls & types
 –     Risk management
 •      Project sizing
 •      Asset identifications, threat analysis and calculating risk
 •      Risk handling & management
 •      Types of assessment
 –     Audit & Compliance
 •      Regulations and standards
 •      Auditor selection
 •      Audit process
 •      ANSI/TIA-942, SS507 / ISO-24762, ISO-27001, ISO/IEC- 20000,PCIDSS
 –     IT Governance management
 •      Corporate governance
 •      Frameworks for IT governance
 •      IT governance, a practical approach
 •      People Management
 –     Organizational planning
 –     Staff selection process
 –     Managing staff
 •      Performance & Result based management
 •      IT Organizational Relationship Management
 –     Relationship with large number of ICT Customers,
 –     Service Providers
–     Professionals
–     Professional Community
–     Supplier
–     Government
–     Regulators
–     Law Enforcement Agencies
–     Media
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